Frequently Asked Questions

Most traditional tank water heaters last about 10 - 15 years, while tankless water heaters can last up to 20 years with proper maintenance. Lifespan can vary based on the quality of the unit, water quality, and how well it’s maintained. If your water heater is over 10 years old and showing signs like inconsistent hot water, strange noises, or leaks, it might be time to consider a replacement.

A plumbing emergency is when there is a situation that can cause significant damage or health risks. This could be burst pipes, sewer backups, no water or no hot water. Situations like slow drains or small contained leaks can usually wait but still should be repaired as soon as possible.

• Shut off the water supply – Locate the valve behind the toilet near the floor and turn it clockwise to stop the flow of water.
• Avoid flushing again – This can make the problem worse.
• Use a plunger – Try to dislodge the blockage with a plunger. Make sure there's enough water in the bowl to cover the plunger for an effective seal.
• Check the tank – Lift the tank lid and push the flapper down to stop water from entering the bowl, or lift the float to stop the fill cycle.
• Call a plumber – If the clog doesn’t clear or overflows keep happening, contact a professional plumber to diagnose and fix the issue.